Filing a Claim with USPS

We file a claim with USPS if carrier lost the package, or If customer received a damaged item, with damage box or if customer received damage box and missing items. 

Before filling claim we need:
Claim invoice
Images of damaged box from customer (If customer receive damage box or item)

Follow these steps to file a claim with USPS carrier:- 

Step1. Go to the USPS website and log in to your account
Step2. Under the Help section, click on Filing a Claim > File Your Claim > Show More > Start an Online Claim.
Step3. Enter the Tracking Number and carrier scan for that tracking number.
Step4. Under Select Mail Services, choose Registered Mail.
Step5. Select the appropriate reason for the claim under Reason for Claim.
Step6. Under Fees Paid, enter the shipping cost from the claim invoice
Step7. Next, under Mailer and Recipient Address, select I was the Mailer.
Step8. For Recipient Address, enter the details from the Magento page.
Step9. Under Item Information, enter the item details:

• Item Name: (As per Claim Invoice).
• Item SKU: (As per Claim invoice).
• Item Type: Select Other and write the item’s name.
• Item Description: From the claim invoice.
• Purchase Date: From the Magento page.

Step10. Under Amount Requested from the claim invoice mention only the product value not the shipping cost.
Step11. Under Upload Proof of Value, add the claim invoice, Mytee logo, and any photos of the damaged package.
Step12. Enter a Claim Nickname <Use Agent Alias name>
Step13. Click on Review Claim.
Step14. On the next page, check the box and submit the claim.
Step 15. After submission, you can track the claim status under the Claim History section. It typically takes 7 to 10 days to process.