Step 1: Verify Item and Return Request

• Check the Item:
  Confirm the item in question is listed as non-returnable on our website.
• Check Marketplace Listing:
  Verify if the item on the marketplace (Amazon, eBay, Walmart) has any indication that it is non-returnable. If it is not specified, proceed to the next step.

Step 2: Notify the Customer

• Inform the Customer:
  Politely inform the marketplace customer that the item is non-returnable according to our website’s policy, but we can still accept the return with the application of a restocking fee.

Example Response:
“Thank you for reaching out. While our website lists the Truck Bed Mattress as non-returnable, we understand that it was not specified as such on the marketplace. We can accept the return of the mattress; however, please note that a 50% restocking fee will apply. If you agree to this fee, we will proceed with the return process.”

Step 3: Approval or Denial of Return

If the customer agrees to restocking fee than check restocking fee policy
example:- To return a mattress , we need to deduct 50% restocking fee from his refund.