After receiving the images from customer – Mytee

Customer replied us with relevant images, steps need to follow:
1. Need to examine all images carefully.
2. Need to check the box was damaged or not
3. Need to check whether the box was relabeled or re taped.
4. If found any of above case, we need to follow below steps:-
a.) file claim with carrier.
b.) Also need to inform the same to customer. That we are filling a claim with carrier and it will take around 5-7 days( or as per carrier timeline) to get update from carrier.
c.) Please file claim, and put in notes like case number (if fedex carrier), in magento notes.
d.) Don't forget to mark the carrier error
e.) check status of claim after 48 hours.
f.) After the claim result :-
* If claim approve than we need to ask customer whether he need refund or want a reship.
Use Macro : "Post Delivery Issues :: Confirmation About Reship/Refund" (Modify if needed)
** If claim is denied than need to check customer's order history, if the order history is good than we can take manager's approval to go out of the box in order to resolve the query of customer.

If the box is not damaged
We need to ask customer:-
1.) How item got damaged.
2.) What was the WLL (working load limit) he used on the item.
3.) what was the application purpose while the item got damaged/defective.
4.) info related to items, such as temperature in which item was being used.
5.) Does all qty shows the defects or its presumption that the item functionality will fail.
6.) what was the item application
Conditional question to ask in case of Tarp damage:
1) Would like to know how this tarps got defective?
2) How you were using these tarps and for what application or purpose?
3) Were you using the protections like corner protector to protect it from getting ripped from sharp edges?
This is consider as a supplier issue, so need to mark supplier error.
Follow the below steps:-
Examine all images and replies from customer , if the item has small issue, we can offer some refund to customer.