Missing item

If a customer reports missing items or quantities from their order, please follow the steps outlined below:

Step 1:
Begin by checking the order status to verify whether all tracking information reflects delivered items. If some items have not yet been delivered, review the in-transit tracking information to confirm whether the missing items or quantities are included. If they are, provide the customer with the relevant tracking number. If the order is not a marketplace order, you may also share the link to the carrier's website for further tracking.

Step 2:
If all tracking information shows that the items have been delivered, inquire with the customer whether the package was damaged, re-taped, or re-labeled upon arrival. Kindly request that the customer provide images of the box, including the label, as well as images of the received items.

After receiving images, if found the item cost was not enough, Foe example the cost of item is less than  the shipping cost (to ship missing item) .
In this situation we can ask customer can we refund you for the missing item. 
If customer agree for refund, we can refund for that missing item. 
If not, than we need to move according to customer request.